Thriving in a fast and dynamic environment? What are you waiting for? Come join gridX and become part of our growth team. #makeyourmark
Note: For this position we will consider individuals based in The Netherlands.
You will manage an existing Enterprise customer account in The Netherlands, taking full ownership of product rollout, executive stakeholder relationships, and account expansion. You work alongside the Strategic Account Director and Solution Engineers to expand your account. The role includes the following responsibilities:
Strategic Relationship, Advisory & Executive Navigation: Build, nurture, and deepen trusted C-suite and director-level partnerships to ensure strategic long-term alignment between customer and gridX (bi-directional). Use your deep knowledge of flexibility and utilities to advise your customer about strategic expansion and proposition design.
Proactive Customer Health Management: Utilize data-driven customer health scoring matrices (tracking API usage, feature consumption, infrastructure performance) to proactively identify, escalate, and minimize high-stakes churn risks.
Own Account Expansion: Identify and qualify portfolio expansion pathways (retrofits, flex optimization, time-of-use campaigns) within existing accounts to maximize Customer Lifetime Value leveraging your deep, established expertise in the European utility sector, localized energy markets and regulatory frameworks. You will act as a credible, strategic enterprise advisor.
Operational Excellence: Ensure operational excellence and thereby scalable rollout success of your customer by leveraging product capabilities as well as gridX best practices and experiences.
Your success is measured in Net Expansion Rate, Revenue and Customer Health.